Never Take the Phone Word of the BUREAUCRACY
by Gerald S.Peter
(Calgary, AB, CANADA)
I called the RIV.CA 1-800 number, not knowing of the Internet site and, at the advice of my local AMA(AAA) office, to check on the status of a 1997 DODGE RAM 3500 "XPLORER" VAN.
I even spelled out the manufacture's name X P L O R E R. However the "dip" at RIV, after some searching, advised: "Yes the van is ADMISSIBLE" and quoted the 1997 DODGE RAM 3500 EXPLORER VAN as admissible.
I then, having been advised that the van I was inquiring about was admissible, made a bid on the Ebay advertised unit. I was successful.
I flew to CHICAGO and purchased the van, and crossed the border and told the Cdn Border Service that I had checked and the van was admissable under Clause 5 and 6 of the MOTOR VEHICLE SAFETY ACT.I paid the excise and GST on the purchase price and drove to Calgary.
I took the van to have an out-of-province safety inspection and, only when I applied online, as advised by the Canadian Border clerk of the RIV.CA, to pay the $205 inspection fee and filled in the identical data that I had on the FORM 1 at the border was I shocked to learn the vehicle was inadmissible.
I have had the unregisterable van in my driveway since Jan 14th and made appeals to the DEPARTMENT OF TRANSPORT with the details of every event in the sequence chronilogically to date.
The initial query to RIV on the phone was taped and there is proof that I did spell out the correct ID of the van, but RIV were adament that the van was inadmissible, and that I should take it back to the US or wait 'til 2012 when it would be admissible under the 15 year term of the Act.
I did receive a phone call from the office of the local MP for my constituency. He stated that my letter had been forwarded to the MINISTER, and that I would be receiving direction from the Minister in a "couple of weeks". That was 3 weeks ago.
The letter I sent; (all REGISTERED MAIL) to the PRIME MINISTER, the MINISTER OF TRANSPORT, and the Head of REGISTRY OF IMPORTED VEHICLES. All with copies of all documents from TITLE TO PROOF OF INSURANCE faxed to the dealer on the day of purchase, the FORM 1, the OOP INSPECTION FORM, all stating the correct ID of the VEHICLE .
Thus, from the above, you can see that the RED TAPE and BUREAUCRACY are not tuned to what the purpose of RIV is.. IT seems to me that they are there to PREVENT vehicles from entering Canada. Even when they were brought in due to their error. I think that is what is sticking in the RIVs craw.
I have gone to a lot of expense on their VERBAL OK, and when I spoke with TRANSPORT CANADA, they made statements that I learn are not true. They said to take it back to the USA and register it there. I find that to be virtually impossible.
They say take it to the US and sell it. No mention that I have put out THOUSANDS of DOLLARS in travelling to CHICAGO to buy the van and transport it to CANADA and do some brake and rear seal work to get it PROVINCE SAFETY APPROVED and now they want me to go to the US and get accommodation and wait for someone to buy it or consign it at a commission expense, after paying to deliver it to a major center for resale.
All that for 20 months of the duration to when the inadmissibility will expire. I assume that the van will be SAFER in 20 months. ALSO this identical vehicle can be driven across the border by a US CITIZEN for a temporary term of up to one year with no concern about "SAFETY".
I am hoping for some MINISTERIAL DISCRETION. I am pleading for the VAN to be deemed 1995. I have been treated as though I smuggled this van into CANADA and lied and connived to import an inadmissible vehicle. No one in the RIV or TRANSPORT CANADA wants to concede that they are the ones that made the error and they do not want to accept any accountability for such.
Their main vocative direction is GET THAT VAN BACK TO THE US. and thus their "MISTAKE" will be negated and all will be fine. I said to them I will not do anything with this van unless it is in writing. I want documentation of what kind of treatment you get when you are lead into the jaws of the bureaucracy and they dig in there heels and quote the ACT.
P.S. Comment back if you like. I would appreciate feedback too, since all I get from the govt is shuffling and callous cold shoulder